have a question?

Where is The Bridge?

You can find us at 73 – 81 Southwark Bridge Road, London, SE1 0NQ.

The nearest mainline or tube station is London Bridge, but Waterloo is a lovely walk along the river.

What are your opening hours?

We’re open Monday – Sunday. Last entry 45 minutes before close. Monday - Thursday: 07:00–20:45 Friday: 07:00–20:00 Saturday: 09:30–18:00 Sunday: 09:30-14:00

Do you have personal training?

Yes! Check out our ‘meet our trainers’ page to learn more about our team and find their contact details to book a session.

I’ve never been to The Bridge before. Can someone show me around?

If you contact Reception, they can schedule a tour for you. If there’s anything in particular that you’d like to know, let them know when you get in touch.

If I have a problem or a question, who should I ask?

A member of the gym staff is always present on the gym floor and if they’re busy, you can speak to a receptionist or contact them at info@thebridge-uk.org or on 020 7089 6250. If they can’t answer your question, ask the receptionist to call one of the management team.

How do I buy a membership?

You'll need to create an account with us to buy a gym membership. You can do this via our website or by downloading our app. To download our app, simply search 'The Bridge Central' in your app store.

Once you've created an account, you'll be able to purchase your membership, book on to our range of fitness classes and book your free group induction.

What are your membership options?

We have a range of membership options with different prices and flexibility, so that you can find a membership right for you!

• Single + ready to mingle; our annual upfront payment membership for only £374 with no joining fee.
• Put a ring on it; our rolling monthly membership with an initial 12 month commitment for only £33 per month / £22 per month concessionary. Joining fee of £25 applies.
• No strings attached; our rolling monthly membership that you can cancel at any time is only £44 per month / £33 per month concessionary. Joining fee of £25 applies.
• The fling; our day pass gives you full access to our women-only gym and fitness classes for a day. Only £16.50 with no joining fee.

Find out more on our membership page.

Can I freeze my membership?

You can freeze your membership for the following reasons (proof needed):

• pregnancy
• serious illness
• serious injury
• redundancy
• your office moves to more than 5 miles from The Bridge

At the discretion of senior management, memberships may also be frozen for certain religious periods, such as Ramadan.

For full information, please speak to a member of our team.

Can I cancel my membership?

You can cancel your membership for any reason, no questions asked, within 10 days of purchase.

With our ‘no strings attached’ membership you can cancel anytime. Please note that we need 7 days’ notice before your monthly billing date, otherwise payment may still be taken.

For our other memberships, you can only cancel your membership for the following reasons (proof needed):

• pregnancy
• serious illness or serious injury
• you move house more than five miles away from the gym
• redundancy
• your office moves to more than 5 miles from the gym
• we close the gym for refurbishment for more than a month
• we significantly reduce the opening hours (unless this is temporary)
• we increase the membership fee that applies to you
• you change to an annual upfront payment membership.

For full information, please speak to a member of our team.

Am I eligible for a concessionary membership?

To be eligible for the concessionary option you must be able to show us proof you’re receiving one of the following:

• Job Seekers Allowance (JSA)
• Housing and Council Tax Benefit
• Carers Allowance
• Working Families' Tax Credit/Child Tax Credit/Income Support/Employment and Support Allowance (ESA)
• Universal Credits (UC)
• Disability Allowance
• Council Tax Support/Reduction
• Proof that you’re seeking asylum

This may be recent evidence of benefit payment or a recent official letter confirming entitlement to payment from Council, Job Centre or similar body.

If you have any questions about whether you would be entitled to our concessionary membership, please contact info@thebridge-uk.org.

What’s included in my membership?

Your membership includes:

• full access to the gym, 7 days a week
• access to all of our fitness classes
• a free group induction*
• 10% off food and drink in our cafe
• support from our friendly gym team - there'll always be a Health and Wellbeing trainer on the gym floor for you to speak to.

*Must be booked within two weeks of joining. The safety of our members is very important to us. Therefore, we require all members to take part in a group induction.

Are you trans-inclusive?

Yes. If you’re a woman, you’re welcome here.

I’d feel most comfortable visiting and exploring the gym when it’s not so busy. What times tend to be quieter and less crowded?

Early weekday mornings and mid-afternoons tend to be the quietest times.

Is there step free access to the gym?

Yes. We have a lift that provides access to all floors. For more information on access, visit our 'access' page.

Do you have wheelchair accessible changing rooms and showers?

Yes, we have a wheelchair accessible, single-use changing room and shower on the fifth floor. Lockers are also available in this changing room.

Do you have accessible equipment?

We have a wide range of equipment in our gym that makes it an accessible space for all women to workout comfortably and push themselves. This includes a recumbent bike, cable machines, free weights, our rig which allows for attachments and a squat rack for upper body work.

Can you give me some information about your risk assessments for people with access needs?

If you’re a frequent member and you have access needs, we can work with you to create a Personal Emergency Evacuation Plan (PEEP), so that you’re safe and comfortable in the unlikely case of an emergency. Staff will be aware of your PEEP and will work with you to implement if necessary.

Is the staff team at The Bridge gender-affirming?

Yes. Our training includes discussion of gender-inclusive language and correct pronoun usage.

If someone questions why I’m using the facilities, based on my gender and/or gender presentation, will The Bridge staff support my right to be there?

You have a right to use any of our facilities, and staff will have your back if someone complains or asks questions about your presence.

Are there gender-neutral restrooms? If so, where are they?

There's gender neutral toilets on the Ground Floor, 1st Floor, 2nd Floor and Third Floor.

Are there gender-neutral changing/shower areas? If so, where are they?

There's a single-use changing room on the 5th Floor with its own shower. (Note: this room is also wheelchair accessible.)

Are there any dress codes at this gym?

Please wear comfortable sports/fitness clothing and trainers. We ask all members to wear shoes in the gym and studio. Open-toed shoes or slip-on shoes without a heel strap are not permitted in the gym or studio.

Can I take off my headscarf in the gym?

This is completely your choice – we want your workout to be as comfortable as possible! We have hooks in the gym where you’re welcome to hang your head scarves, or any other items of clothing, during your workout to have them nearby.

Are men allowed in the gym and studio?

Men aren’t allowed in the gym (floor four), changing rooms (floor five) or our women-only toilets (floor four).

If a man needs to enter this space, for example to carry out works, we’ll let our members know in advance – or, if advanced notice isn’t possible, we’ll put up notices and speak to everyone using the facilities and give plenty of time for people to adjust their workout beforehand.

Please note than men may be present on the stairwell, in the lift and around the fifth floor corridors when we’re open. Men are not allowed in our fitness classes in the studio, but please be aware that we hire out the studio privately and that men may be in and around the studio during these times.

Are the personal trainers at The Bridge a thoughtful bunch with regards to my personal body choices?

If you choose to work on a training plan with one of our team, your trainer will ask you to fill in a health questionnaire so that the training plan you both work together on will be safe and appropriate for you. We like to look at fitness as your main objective so there'll be no naughty step onto the scales unless you choose too, and your gender identity is your business and not ours so enjoy being your wonderful unique self.