the bridge app
Say goodbye to scrambling to the bottom of your bag to find your paper membership card. Bid farewell to over-capacity classes. It’s adios to the frustration of finding out too late that a class has been cancelled or there’s works on the gym floor.
If you have any questions that aren’t answered on this page or if you’d like to speak to a member of the team, please get in touch! You can speak to us in person at The Bridge, email us at info@thebridge-uk.org, phone us on 020 7089 6250, or message us on Instagram (@the_bridge_london).
your questions, answered.
What does the app do?
With our app, everything you need to access our gym is there at the touch of a button:
- Buy and renew your membership,
- Store and easily update all your details in one place,
- Book a space on our classes and group inductions,
- Receive important alerts and notifications directly to your phone (e.g. rare last minute class cancellations),
- Check-in in seconds by scanning your unique bar code at reception.
Basically, the app will give you more time to focus on what’s actually important – you and your workout.
How do I download the app?
Search for ‘The Bridge Central’ in your app store or follow these links to download:
How do I set up an account and buy a membership?
There’s three ways you can do this: 1. Through the app (the best method). Once you’ve downloaded your app, follow the instructions to set up your account. Once set up and logged in, select the membership you’d like to purchase in the ‘buy’ tab.
Through our website. Memberships are available to buy through our website. Click ‘buy now’ on the membership option you’d like to purchase to get started. You’ll be prompted to set up an account when you do this.
At reception. Our reception team are here to help you every step of the way with your membership transfer and can support you in downloading the app, navigating it, and signing up for your membership. Simply speak to a member of the team during your next visit.
If you don’t have a smartphone, please speak to a member of our team.
For step-by-step instructions on this process, check out our ‘how to’ guide.
Do I need the app to access the gym?
Yes, as you’ll need the app to scan your unique bar code to check-in to the gym.
You can set up your account, book on to classes and buy your membership through our website and at reception. For the best experience, we recommend doing everything through the app. Check out our ‘how to’ guide to show you step-by-step how to set up your membership.
Who is hosting the app?
A. Our app has been created through MindBody, a health and fitness platform supporting businesses with digital and tech solutions. Keeping your data safe is our top priority and we’ve renewed our data policy to outline how MindBody stores your data. See our data policy here.
How do I make sure I receive important communications from The Bridge through the app?
When you complete your profile via our website or at reception, you’ll be asked to confirm your communication preferences.
We really encourage you to opt-in for all preferences. If you do remain opted in for:
- account management: you’ll receive emails specific to you and your account – this includes things like class and appointment booking confirmations, notices that your membership is about to auto-renew or that your payment was refused.
- scheduling updates: you’ll be sent emails telling you about things like changes of class times, class cancellations, change of instructors, etc.
- news and promotions: you’ll join The Bridge mailing list and receive our monthly newsletter containing the latest events, news, special offers/discounts and details of projects taking place at The Bridge.
How do I attend fitness classes?
To attend a fitness class, you must book a space via the app, our website or by speaking to a member of The Bridge Reception Team.
You can early cancel a scheduled class 1 hour before the class starts. You can either cancel through the app, website or by speaking to a member of The Bridge Reception Team.
If you cancel after the 1-hour cancellation window or if you don’t show up to the class, your account will be charged with a no-show or late cancellation fee of £5. These resulting additional charges will be added automatically to your account.
Your booking for classes isn’t complete until you’ve received a booking confirmation from us. If you don’t receive a confirmation, please contact us by phone, e-mail, or in person.
What is the lateness policy?
We operate a policy which prevents you taking part in a session if you’re more than 5 minutes late. This policy is in place to prevent injury and to be mindful of the trainer and other participants in the session. Where you’re not permitted to join a session because of your late arrival this is classed as a no-show and you will automatically be charged £5.
Do I need to complete a health form even if I've completed a paper one previously?
When you book an appointment or a fitness class for the first time with us you will be sent an automated e-mail which also asks you to fill in a health questionnaire. It is important that you fill this in prior to attending your appointment or fitness class.
If you're a returning member, please make sure you fill the health questionnaire through the new system, even if you have previously done it with us on paper.
Please note if you don’t fill this form you may be unable to attend your appointment, the fitness class or use the gym.
I've got my membership on the app and noticed there's a free group induction in my basket. What is this and do I need to book it?
All memberships include a free group induction intro offer, where you’ll be introduced to our equipment facilities and gym rules by one of our trainers. We understand that you may have used many gyms in the past, but each gym’s equipment is different so for your safety and ours, new members will be required to book a group induction.
Your free group induction expires one month after you bought your membership. You can book your group induction via the app, or at reception.
Please note that if you're a current member who is joining the app for the first time, you don't need to book an group induction to use the gym or take part in a class. If you'd like to book a group induction, you're more than welcome to do so.
If you're a new member, you should do it before you start using the gym. If for any reason you can’t, you must do it within 2 weeks of starting your membership.
If you can't make your induction, you can early cancel a scheduled group induction 6 hours before the appointment starts. If you early cancel, you can re-book via the app or by speaking to a member of The Bridge Reception Team.
If you cancel after the 6-hour cancellation window or you don’t show up to your appointment, you’ll lose your free group induction intro offer. As you’ll still have to take part in a group induction, you’ll need to book a new group induction via the App or by speaking to a member of The Bridge Reception Team. You’ll have to pay an additional £5 charge for this.